Return Policy

Due to the nature of custom made products, we do not accept returns. Unlike with retail purchases, we are unable to resell, re-use, or repurpose any custom products. Rather than request a customer to return a defective custom product, we simply replace it at no cost. The customer may discard the defective custom product and receive a replacement. The customer doesn’t need to return anything or pay an additional shipping fee.

In our Terms and Conditions, we mention our cancellation policy:

Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.

SoftballPinsFast.com does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.

Returning a product to the return address does not alter or change our cancellation policy. Each customer is required to agree to our cancellation policy prior to purchase. If a customer does not agree to the cancellation policy located within our click-wrap agreement, they cannot proceed to purchase from our website. We only sell products through our website and we do not accept payment through any other method.

We make it abundantly clear that we cannot issue refunds to the cardholder under any circumstances. Once an order for custom made products has been placed it cannot be cancelled for any reason and any funds received will be issued to your account or applied to future purchases.

This return policy is the industry standard policy for custom products and is widely used. These magnanimous policies create a framework that allow fairness to all parties involved for almost any circumstance. Please Contact Us if you have any questions or concerns regarding our return policy or cancellation policy.